Contact Us
Last updated: May 2026
The fastest way to reach us is by email. We use different addresses for different types of inquiry; using the right one helps your message reach the right person and reduces the time to a useful response.
If you are struggling with gambling and need help now, do not contact us first. Free, confidential, professional help is available 24/7 at the resources listed on our Responsible Gambling page. We are an editorial publication, not a counseling service; we will direct you to the appropriate resources, but the helplines are faster and better-equipped to help.
Email addresses
| For | Use this address | Subject prefix |
|---|---|---|
| General editorial inquiries, feedback, corrections, story tips | info [at] slotmap [punto] space | Inquiry: or Correction: |
| Privacy, GDPR, CCPA requests, data subject rights | privacy [at] slotmap [punto] space | GDPR Request: or similar |
| Copyright takedown notices and counter-notices | dmca [at] slotmap [punto] space | DMCA Notice or DMCA Counter-Notice |
| Operator partnership, sponsorship, advertising, brand inquiries | partnerships [at] slotmap [punto] space | Partnership inquiry |
| Responsible gambling concerns, reports about under-age or self-excluded access, RG-policy queries | responsiblegambling [at] slotmap [punto] space | Responsible gambling concern |
| Guest contributor inquiries | info [at] slotmap [punto] space | Guest contributor inquiry |
| Accessibility issues | info [at] slotmap [punto] space | Accessibility issue |
The “[at]” and “[punto]” notation is used on this page to slow harvesting bots; reconstruct the addresses normally before sending.
Expected response times
| Type of inquiry | Aim | Hard limit |
|---|---|---|
| Responsible-gambling concern about specific content | Within 24 hours | Same week |
| License-tier or regulatory correction | Within 24 hours | Same week |
| DMCA notice | Acknowledgment within 48 hours | 10 business days |
| Privacy / GDPR / CCPA request | 7 business days | 30 days (statutory) |
| General editorial correction request | 3 business days | 2 weeks |
| General reader feedback | Within 7 days | 3 weeks |
| Operator partnership inquiry | Within 14 days | 30 days |
What we do not handle
Some inquiries are outside our scope:
- We are not an operator complaints intermediary. If you have a dispute with a casino operator we have reviewed (withheld winnings, KYC issue, account closure), the resolution is between you and the operator. Your recourse is (a) the operator’s complaints process, (b) the regulator-mandated alternative dispute resolution body (IBAS, eCOGRA), and (c) the regulator itself. Reader-reported complaints help us evaluate operators for ongoing coverage, but we cannot intervene on your behalf.
- We are not a gambling counseling service. If you need help, please use the resources on our Responsible Gambling page.
- We are not a betting tipster service. We do not provide gambling advice, system-of-the-day predictions, or sports tipster content. Anyone presenting themselves to us as a tipster offering “guaranteed” picks is, by mathematical necessity, either a fraud or about to be wrong.
- We do not respond to mass-PR pitches. Generic press releases sent to all five addresses are deleted unread.
- We do not exchange links. Reciprocal-linking proposals are deleted.
- We do not buy or sell guest posts. Pay-to-publish proposals are deleted.
- We do not provide legal or financial advice on gambling. See Disclaimer.
Phone, mail, social media
- We do not maintain a published phone line. Reader inquiries by phone are not practical for our team size.
- Postal correspondence is accepted on request through email; addresses are provided when needed for legal correspondence.
- Social media direct messages are not monitored consistently. For anything important, please email.
Time zones and working hours
Our team works across European time zones (Bulgaria, UK, Malta). Email is monitored Monday through Friday during regular working hours. Weekend monitoring is informal; expect responses during the next working week unless you have flagged something safety-critical.
Contact for the press
For press inquiries about SlotMap, our editorial methodology, or comment on industry developments we cover, email info [at] slotmap [punto] space with the subject line Press inquiry and a clear deadline. We do our best to accommodate genuine press timelines but cannot promise availability for short-deadline broadcast bookings.
Related pages: About Us · FAQ · Operator Partnerships · Privacy Policy · DMCA